Terms and Conditions

Last updated: [date]

Please read these terms carefully. By placing an order with us you agree to them.

1. Who we are

This store is operated by [Registered business name], trading as Havelle & Co, registered in the Netherlands.

Chamber of Commerce (KVK): [97998362] VAT number: [NL...] Registered address: [Business address] Email: [email]

2. Who these terms apply to

These terms apply to consumers buying for personal use. You must be at least 18 years old, or have the consent of a parent or guardian, to place an order. We sell to consumers only and reserve the right to refuse or limit orders that appear to be for resale.

3. Products

We describe and photograph our products as accurately as we can. Colours may vary slightly between screens and between production batches. Measurements are approximate. Small variations in a garment do not make it faulty.

Availability is not guaranteed. If an item becomes unavailable after you order, we will contact you and refund you in full.

4. Prices

All prices are shown inclusive of VAT where applicable, in the currency displayed at checkout. Delivery costs are shown separately before you pay.

We may change prices at any time. The price that applies to your order is the price shown at checkout when you place it.

If an item is listed at a manifestly incorrect price due to a technical or human error, we are not obliged to supply it at that price. We will contact you before dispatch to ask whether you wish to proceed at the correct price or cancel for a full refund.

5. Orders

Placing an order is an offer to buy. A contract between us is formed only when we send you a dispatch confirmation email. Our order confirmation email acknowledges receipt of your order; it does not form a contract.

We reserve the right to refuse or cancel any order before dispatch, and to refund it in full, where payment cannot be verified, the details given appear incorrect, an item was mispriced, an item is unavailable, or we cannot ship to the destination. Where we cancel, our sole liability is to refund the amount paid.

6. Payment

Payment is taken in full when you place your order. See our Payment Policy for accepted methods, currency, taxes and refunds.

7. Delivery

Delivery times shown on the site are estimates from the date of dispatch, not the date of order. We are not liable for delays caused by customs, carriers, weather or other events outside our reasonable control.

You are responsible for providing a correct and complete delivery address. We cannot be held responsible for parcels sent to an address entered incorrectly at checkout.

Risk in the goods passes to you on delivery.

Where goods are shipped outside the UK and EU, any import duty or local tax is payable by the recipient.

See our Shipping Policy for full details.

8. Your right to cancel

If you are a consumer in the EU or UK, you have the right to cancel your order within 14 days of receiving it, without giving a reason.

To cancel, email us at [email] with a clear statement of your decision before the 14 days expire. You then have a further 14 days to return the goods.

• You bear the direct cost of returning the goods, unless they are faulty, damaged or not as described.
• We refund all payments received, including the cost of our cheapest standard delivery. If you chose a more expensive delivery option, the difference is not refunded.
• We may withhold the refund until we have received the goods back, or until you supply evidence that you have sent them, whichever is earlier.
• You may handle the goods as you would in a shop in order to establish their nature, characteristics and functioning. If you handle them beyond that, we may reduce your refund to reflect the loss in value.

For hygiene reasons, the right to cancel does not apply to sealed items that have been unsealed after delivery, where applicable.

See our Returns Policy for how to start a return.

9. Faulty goods

Your statutory rights apply. If an item is faulty, damaged or not as described, contact us at [email] with photographs within a reasonable time of delivery. We will repair, replace or refund the item and cover return shipping.

10. Use of this website

You may use this site for lawful purposes only. You may not:

• copy, reproduce or republish our images, product photography, descriptions or design without our written permission;
• use the site in a way that damages it, disrupts it, or interferes with another user's access;
• attempt to gain unauthorised access to any part of the site or our systems;
• extract data from the site by automated means without our permission.

All content on this site, including images, text, logos and the Havelle & Co name, belongs to us or our licensors and is protected by copyright and trade mark law.

11. Customer reviews and submitted content

If you submit a review, photograph or other content, you grant us a non-exclusive, royalty-free, worldwide licence to use, reproduce and display it in connection with our store and marketing. You confirm the content is your own and does not infringe anyone else's rights.

We may decline to publish, or remove, content that is unlawful, offensive, or unrelated to the product.

12. Our liability

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law.

Subject to that, we are not liable for indirect or consequential loss, or for loss of profit, business or opportunity. Our total liability in connection with an order is limited to the amount you paid for that order.

We do not exclude or limit any of your statutory rights as a consumer.

13. Events outside our control

We are not liable for any failure or delay in performing our obligations caused by events outside our reasonable control, including carrier disruption, customs delays, extreme weather, strikes, or supplier failure.

14. Privacy

We handle your personal data as described in our Privacy Policy and Cookie Policy.

15. Complaints and disputes

If you have a complaint, email [email] and we will respond within 24 hours, Monday to Friday. We aim to resolve every complaint directly.

EU consumers may also use the European Commission's online dispute resolution platform at ec.europa.eu/consumers/odr.

16. Changes to these terms

We may update these terms from time to time. The terms that apply to your order are those published on the site when you placed it. The date at the top shows when this version was published.

17. Severability

If any part of these terms is found to be unenforceable, the remaining parts continue to apply.

18. Governing law

These terms are governed by Dutch law. If you are a consumer resident in another country, you keep the benefit of any mandatory consumer protection provisions of the law of your country of residence, and you may bring proceedings in the courts of that country.

Contact

[Registered business name] trading as Havelle & Co KVK [97998362] · VAT [NL...] [Business address] Email: [email]