Shipping & Delivery Policy
Shipping & Delivery Policy
Last updated: [date]
Where we ship
We ship worldwide. If your country appears at checkout, we deliver there.
Processing time
Orders are processed within 1–2 business days. Orders placed on weekends or public holidays are processed on the next business day.
During sale periods and around major holidays, processing can take an extra day or two.
Delivery times
| Destination | Estimated delivery |
|---|---|
| United Kingdom | 6–10 business days |
| European Union | 7–12 business days |
| United States & Canada | 7–12 business days |
| Australia & New Zealand | 8–14 business days |
| Rest of world | 10–20 business days |
These estimates run from the day your order is dispatched, not the day you place it. They are estimates, not guarantees.
Shipping costs
Standard shipping is [£X.XX]. Shipping is free on all orders over [£XX].
Your exact rate is calculated at checkout based on your delivery address, and is shown in full before you pay. There are no additional charges added after checkout.
Taxes and import duties
- United Kingdom: VAT is included in the price you pay. Nothing is payable on delivery.
- European Union: VAT at your country's rate is included in the price you pay and is settled by us at import. Nothing is payable on delivery.
- All other countries, including the United States, Canada and Australia: import duties, customs charges or local sales tax may be applied by your country's authorities on arrival. These are set by your local authority, are payable by the recipient, and are not collected by us. Please check your country's thresholds before ordering if this is a concern.
Tracking
You will receive a tracking link by email as soon as your order is dispatched.
Tracking information can take 2–4 days to show its first update, and may not update daily while your parcel is in transit. This is normal and does not mean your parcel is lost.
If your tracking has not updated for more than 10 business days, contact us at [email] and we will investigate with the carrier.
Split deliveries
Orders containing more than one item may be dispatched in separate parcels and arrive on different days. You will receive tracking for each parcel. No additional shipping is charged for this.
Delivery address
We can only ship to the address entered at checkout. Please check it carefully before you pay.
If your address is incorrect, email [email] within 12 hours of ordering and we will do our best to amend it before dispatch. Once an order has been dispatched, the address cannot be changed.
We are not responsible for orders delivered to an address entered incorrectly by the customer. Where a parcel is returned to us as undeliverable for this reason, we will refund the order value less the original shipping cost, or reship at your cost.
Failed delivery and unclaimed parcels
If nobody is available to receive your parcel, the carrier will leave a notice with instructions for redelivery or collection.
Parcels not collected within the carrier's holding period are returned to us. Where this happens, we will contact you to arrange reshipment at your cost, or refund the order value less the original shipping cost.
Delays outside our control
We are not liable for delays caused by customs clearance, carrier disruption, extreme weather, strikes, or other events outside our reasonable control. We will always help you track and resolve a delayed parcel.
Lost parcels
If your parcel is confirmed lost in transit by the carrier, we will replace it or refund you in full. Please contact us at [email] with your order number.
Damaged on arrival
If your order arrives damaged, email [email] with photographs of the item and the packaging within 14 days of delivery. We will replace it or refund you in full, including any return shipping.
Risk and ownership
Risk in the goods passes to you on delivery.
Returns
For information on returning an item, see our Returns Policy.
Contact
[Registered business name] trading as Havelle & Co KVK [97998362] · VAT [NL...] [Business address] Email: [email] — we reply within 24 hours, Monday to Friday.
This policy does not affect your statutory rights as a consumer.